The approach
How we work on it
- Take stock of the code, hosting, backups, renewals and who holds which credentials.
- Agree what is covered, how issues are reported and how fast we respond.
- Apply updates and security fixes on a schedule, with a rollback plan.
- Report what was done and what needs a decision.
What you receive
Typical deliverables
- Maintenance scope and response expectations
- Issue tracking and a support route
- Backup and restore checks
- Periodic summary of work done
What we will and will not promise
Response targets are agreed in writing per engagement. We do not publish an uptime percentage we cannot evidence.
How an engagement runs
Discover, propose, deliver, support
The same four stages apply to every Incipit practice, so you always know what has been agreed and what happens next.
- 01
Discover
We learn the business need, the people who will use the result and the constraints, before any solution is proposed.
- 02
Propose
Scope, milestones, responsibilities and ownership are agreed in a written proposal.
- 03
Deliver
Work is built in milestones. You review working builds and approve each stage before the next begins.
- 04
Support
Handover of code and documentation as agreed, with maintenance and support available afterwards.
Technology
What we build with
- ASP.NET MVC
- C#
- Entity Framework
- SQL Server
- Microsoft Azure
- Android (Kotlin)
- Bootstrap
Questions
Before you enquire
Related work
Where Incipit has done this
Related services
Describe what you need
Tell us the requirement and your time zone. We reply with questions, options and a written proposal.