1. Overview
This is the official Refund & Cancellation Policy for Incipit, (“we”, “us”). By engaging our services or making a payment to us, you acknowledge that you have read, understood, and agree to be bound by this policy.
2. Scope
This policy applies to all consulting, software, digital marketing, cloud, AI and related professional services, and to any advance, milestone or subscription payment made to us online. Where a signed proposal or statement of work sets out different cancellation or refund terms for a specific engagement, that document prevails.
3. Cancellation
You may request cancellation of an engagement in writing at info@incipit.in at any time.
- Before work has commenced: a full refund of amounts paid, less any non-recoverable third-party costs already incurred on your behalf (for example domain, hosting, licence or ad-spend purchases).
- After work has commenced: a refund of the unearned balance, calculated as amounts paid minus the value of work completed and resources committed up to the date we receive your cancellation request.
- Fixed-scope work that has been fully delivered, and completed digital deliverables: non-refundable.
- Subscriptions / retainers / managed services: may be cancelled with 30 days’ notice; the current billing period is not refunded but no further invoices are raised.
4. Refund method and timeline
Approved refunds are made to the original payment method used for the transaction. Once a refund is approved, we initiate it within 3 business days; it is typically credited by your bank or card issuer within 5–7 business days of initiation. Payment-gateway or bank charges that are non-refundable to us may be deducted from the refunded amount. All amounts are in Indian Rupees (INR).
5. How to request a refund
Email info@incipit.in from the address associated with your engagement, quoting the invoice or payment reference and the reason for the request. We acknowledge every request within 2 business days and confirm the outcome within 7 business days.
6. Non-refundable items
Discovery and assessment fees, third-party costs already spent on your behalf, completed and delivered work, and any engagement expressly marked non-refundable in its proposal are not eligible for refund.
7. Contact
Incipit. Email: info@incipit.in.