If you are a client
Sign in to the client portal to see each ticket, its status, the conversation and any documents. Status changes are recorded with who made them and when.
If you sent a website enquiry
Use the enquiry tracker with your reference and email address to see its current stage. It shows the status only, never other people's details.
If you cannot sign in
- Use the support request form and include the site or product name.
- Do not send passwords or secrets by email or in the form.
- Mention the time zone you prefer for the reply.
What status means
Received means we have logged it. In progress means someone is working on it. Waiting means we need something from you. Resolved means we believe it is fixed, and you can reopen it by replying.
Ready to begin?
Tell us what you want to build, fix or hire for. We reply with questions, options and a written proposal.