Who it is for
Teams that depend on a live system but have nobody responsible when it breaks. Operational support gives the system an owner, a schedule and a way to report problems.
The problem
- Live systems with no owner
- Slow, informal fixes
- No performance review
What you get
- Scope, support hours and response targets agreed in writing.
- Scheduled patching and routine health checks.
- Incident handling with a short written report after each.
- Periodic performance and cost reviews.
How we approach it
- Agree scope, hours and response targets in writing.
- Patch and review on a schedule.
- Report on incidents and changes.
What we will not promise
Outcomes depend on your data, team and adoption. We scope after discovery and do not guarantee rankings, revenue or timelines in advance. Response times are set per agreement, not promised here.
Common questions
Are response times guaranteed here? Targets are set per agreement and depend on the system and the hours you choose. We do not quote universal promises on this page.
Can you support software you did not build? We can after a review of its code, hosting and documentation, so we know what we are agreeing to support.
What does it cost? Cost depends on the system and the support hours. We price after discovery and put it in the proposal.
How an engagement runs
Discover, propose, deliver, support
The same four stages apply to every Incipit practice, so you always know what has been agreed and what happens next.
- 01
Discover
We learn the business need, the people who will use the result and the constraints, before any solution is proposed.
- 02
Propose
Scope, milestones, responsibilities and ownership are agreed in a written proposal.
- 03
Deliver
Work is built in milestones. You review working builds and approve each stage before the next begins.
- 04
Support
Handover of code and documentation as agreed, with maintenance and support available afterwards.
Continue
Ready to begin?
Tell us what you want to build, fix or hire for. We reply with questions, options and a written proposal.