Maintenance, monitoring and response arrangements are defined clearly so teams know how operational issues will be handled.
How a Modernization Is Run
Assess Baseline
Review the existing code, database, hosting and security position, and list the risks.
Strangler Migration Plan
Break the move into small steps, keep existing integrations working, and agree a rollback path for each step.
Execute & Verify
Move one piece at a time and compare performance and behaviour with the current system.
Operate & Steward
Set up monitoring, alerts, backups and scheduled patching, with support terms agreed in writing.
Signs It Is Time to Modernize
- No one responsible after launch
- Slow response when something breaks
- Unclear renewal and support terms
Managed Services in practice
Who this suits
Teams that launched a system and now have no one clearly responsible for it, slow response when something breaks, or unclear renewal and support terms.
What you receive
Defined maintenance, monitoring and response arrangements, backups and security patching, issue tracking, and regular reporting on what was done.
How we approach it
We agree the scope, response expectations and renewal terms in writing before support starts, so everyone knows how issues will be handled. We take on systems we built and, after review, existing ones.
Frequently asked questions
What is included in managed support?
Scope, response times and renewals are defined per engagement, typically covering monitoring, updates, backups and a set number of change requests.
Can I add support to a site Incipit did not build?
Yes, after a short technical review of the site and hosting.
Ready to talk about managed services?
Tell us what you want to build or fix. We reply with questions, options and a milestone-based proposal. No obligation, and we can sign an NDA first.