The approach
How we work on it
- Ground answers in content you approve.
- Define what the bot must not answer and when it escalates.
- Connect to your site, enquiry flow or ticketing.
- Review real conversations and improve.
What you receive
Typical deliverables
- Chat experience on your site
- Approved knowledge sources
- Escalation to a person
- Conversation review process
What we will and will not promise
A chatbot can be wrong. Sensitive or high-stakes questions are routed to a person.
How an engagement runs
Discover, propose, deliver, support
The same four stages apply to every Incipit practice, so you always know what has been agreed and what happens next.
- 01
Discover
We learn the business need, the people who will use the result and the constraints, before any solution is proposed.
- 02
Propose
Scope, milestones, responsibilities and ownership are agreed in a written proposal.
- 03
Deliver
Work is built in milestones. You review working builds and approve each stage before the next begins.
- 04
Support
Handover of code and documentation as agreed, with maintenance and support available afterwards.
Questions
Before you enquire
See the work behind the words
Incipit describes only engagements it can document. Selected work lists the client and product records we can stand behind.
Related services
Describe what you need
Tell us the requirement and your time zone. We reply with questions, options and a written proposal.